CUSTOMER SERVICE
Frequently Asked Questions
Shipping Policy: We offer flat shipping rate on all orders. You'll receive a confirmation email with tracking details once your package is shipped.
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Return and Exchange Policy: Customers cover return shipping costs. We don't offer refunds but provide store credit in the form of a gift card for future purchases. You have 30 days from the purchase date to initiate a return or exchange. Contact our customer service to start the process.
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Customer Service: For assistance, contact us at radianceheritage@gmail.com or +1 (773) 234-4230. We aim to respond within 24 hours.
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Thank you for choosing Radiance.
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PRIVACY & SAFETY
Your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience.
We only collect and store your personal information to process your orders and provide a personalized shopping experience. We do not share your data with third parties without your consent, except as the law requires.
Our website uses encryption to safeguard your personal and payment information. We regularly update our security measures to protect against unauthorized access and ensure your data is handled safely.
For any privacy-related concerns or questions, please get in touch with us at radianceheritage@gmail.com.
Thank you for trusting Radiance with your privacy and safety.
PAYMENT METHODS
Credit / Debit Cards
After Pay
Google Pay
Apple Pay